Return & Refund Policy

At Elegant Aroma, customer satisfaction is our priority. We take great care in ensuring that every order is carefully packed and delivered in perfect condition.

Returns

Due to the nature of fragrances and for hygiene and safety reasons, we do not accept returns or exchanges on opened or used perfume products.

However, if you receive:

• A damaged or broken item
• The wrong product
• A defective product

Please contact us within 48 hours of receiving your order.

Refunds & Replacements

If your request is approved after verification, we will:

• Replace the damaged or incorrect product at no additional cost, or
• Issue a refund if a replacement is unavailable.

To process your request, please provide:

• Your order number
• Clear photos or a video of the product and packaging
• A brief description of the issue

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used perfumes
• Products damaged due to misuse or improper handling
• Change-of-mind purchases
• Products returned without prior approval

Order Cancellations

Orders can only be cancelled before they have been shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions regarding your order, please contact us:

Instagram: @elegant.aroma_
Email: your@email.com (replace with your business email)

We aim to respond to all inquiries within 24–48 business hours.

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This policy is professional while also protecting your business from unnecessary returns, which is standard practice for perfume brands. Replace the contact details with your own before publishing.